Terms and Conditions

Welcome to SkyFreight Squad. These Terms and Conditions govern your access to and use of our website, services, forms, communication channels, proposals, and any related business engagement with SkyFreight Squad.

By accessing our website, submitting a form, booking a call, communicating with our team, or using our services, you agree to these Terms and Conditions. If you do not agree, please do not use our website or services.

1. About SkyFreight Squad

SkyFreight Squad provides freight operations and back-office support services for freight brokers, 3PL providers, carriers, fleet operators, and shippers. Our services may include dispatch support, after-hours coverage, track and trace, billing and invoice processing, customer support, queue triage, documentation support, workflow management, and related operational assistance.

SkyFreight Squad works as an operational support partner. We do not act as a licensed freight broker, motor carrier, freight forwarder, shipper, legal representative, financial advisor, or insurance provider.

2. Use of Our Website

You may use our website for lawful business purposes only. You agree not to:

• Use the website for fraudulent, abusive, harmful, or illegal activity.
• Attempt to gain unauthorized access to our systems, forms, servers, or data.
• Copy, scrape, reproduce, or misuse website content without permission.
• Submit false, misleading, or unauthorized information.
• Interfere with the security, performance, or availability of the website.

We reserve the right to restrict access to our website or services if we believe a user has violated these Terms.

3. Service Information

The information on our website is provided for general business and informational purposes. Service descriptions, performance metrics, timelines, response times, onboarding estimates, case studies, and examples are provided to explain how our services may work.

Actual results may vary depending on your business model, shipment volume, internal processes, technology stack, communication speed, data quality, team cooperation, and the scope of work agreed between both parties.

No content on this website guarantees a specific result, cost saving, operational improvement, delivery outcome, revenue increase, or service performance unless clearly stated in a signed agreement.

4. Discovery Calls, Proposals, and Engagements

Submitting a form, booking a discovery call, or communicating with SkyFreight Squad does not create a binding service agreement.

A formal business engagement begins only when both parties agree to a written proposal, statement of work, service agreement, master service agreement, or another written contract.

Any service scope, pricing, timeline, onboarding process, service level, staffing model, or deliverable must be confirmed in writing before work begins.

5. Client Responsibilities

To allow SkyFreight Squad to provide services effectively, clients may be required to provide accurate, complete, and timely information, including but not limited to:

• Company details and operational requirements.
• TMS, CRM, email, phone, or communication access where needed.
• Standard operating procedures.
• Escalation rules and approval processes.
• Customer, carrier, driver, load, billing, or shipment information.
• Internal compliance requirements.
• Communication guidelines and reporting expectations.

The client is responsible for ensuring that all information provided to SkyFreight Squad is accurate, lawful, authorized, and up to date.

SkyFreight Squad is not responsible for delays, errors, missed updates, billing issues, operational gaps, or service limitations caused by incomplete information, incorrect instructions, delayed responses, third-party system issues, or restricted access.

6. Access to Client Systems

If a client grants SkyFreight Squad access to any software, TMS, CRM, email inbox, communication platform, document system, billing system, or related business tool, the client confirms that they have the legal right to provide such access.

SkyFreight Squad will use client systems only for agreed business purposes. Clients remain responsible for managing permissions, user roles, access levels, security settings, and compliance requirements within their own systems.

Clients should not provide unnecessary access to sensitive systems or data. Access should be limited to what is required for the agreed service scope.

7. Confidentiality

During the course of business, SkyFreight Squad may receive confidential business information from clients, including operational data, customer information, carrier information, pricing details, billing records, SOPs, internal processes, and communication records.

SkyFreight Squad agrees to take reasonable steps to protect confidential information and use it only for the purpose of providing agreed services.

Clients also agree not to disclose SkyFreight Squad's confidential business materials, pricing, internal processes, training materials, proposals, workflows, or service documentation without written permission.

Confidentiality obligations may be further defined in a separate agreement between SkyFreight Squad and the client.

8. Data and Privacy

Your use of our website and submission of personal or business information may be subject to our Privacy Policy.

By submitting information through our website, email, forms, calendar tools, or other communication channels, you consent to SkyFreight Squad collecting and using that information to respond to your inquiry, provide business communication, prepare proposals, deliver services, and manage client relationships.

Clients are responsible for ensuring that any customer, employee, carrier, driver, vendor, or third-party data shared with SkyFreight Squad is provided lawfully and with proper authorization.

9. Communication

SkyFreight Squad may communicate with you through email, phone, forms, calendar tools, messaging platforms, video calls, project management tools, or other business channels.

You agree that communications sent through these channels may be used to manage inquiries, service delivery, reporting, approvals, escalations, and client support.

You are responsible for ensuring that the contact information you provide is accurate and monitored by authorized representatives of your business.

10. Service Availability

SkyFreight Squad aims to provide reliable operational support based on the agreed scope of work. However, service availability may depend on staffing arrangements, agreed coverage hours, system access, client response times, third-party platforms, internet availability, and other operational conditions.

Unless specifically agreed in writing, website information about availability, onboarding speed, response time, or service coverage should not be treated as a binding guarantee.

11. Third-Party Platforms and Tools

SkyFreight Squad may use or work within third-party tools, including transportation management systems, email platforms, communication software, CRM tools, billing platforms, tracking systems, or document management systems.

SkyFreight Squad is not responsible for downtime, errors, data loss, outages, security issues, pricing changes, feature changes, or performance problems caused by third-party platforms.

Clients are responsible for maintaining their own licenses, subscriptions, permissions, integrations, and compliance requirements for third-party tools.

12. Fees and Payment

Fees, billing cycles, payment terms, service charges, pilot pricing, setup costs, and other commercial terms will be defined in a written proposal, invoice, statement of work, or service agreement.

Unless otherwise agreed in writing, all payments must be made according to the payment terms provided by SkyFreight Squad.

Late payments may result in service delays, suspension, or termination. The client remains responsible for all outstanding amounts for services already provided.

13. Service Changes

SkyFreight Squad may update, modify, expand, reduce, or discontinue certain services, website content, features, pricing structures, or engagement models at any time.

For active clients, changes to agreed services will be handled according to the written agreement between SkyFreight Squad and the client.

14. No Guarantee of Freight Outcomes

SkyFreight Squad provides operational support services. We do not guarantee specific freight outcomes, delivery times, carrier performance, customer satisfaction, load availability, payment approval, claim resolution, dispute outcome, revenue growth, or business performance.

Clients remain responsible for their own business decisions, carrier relationships, customer contracts, freight rates, compliance obligations, insurance coverage, and final operational approvals.

15. Compliance

Clients are responsible for complying with all applicable transportation, logistics, employment, privacy, data protection, financial, tax, insurance, safety, and industry regulations related to their business.

SkyFreight Squad may assist with operational workflows, documentation, communication, and back-office processes, but we do not provide legal, tax, insurance, financial, or regulatory advice.

You should consult qualified professionals for legal, compliance, tax, insurance, or regulatory matters.

16. Intellectual Property

All content on the SkyFreight Squad website, including text, graphics, design, layout, branding, service descriptions, icons, images, processes, and other materials, is owned by or licensed to SkyFreight Squad unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or use our website content for commercial purposes without prior written permission.

Any client materials provided to SkyFreight Squad remain the property of the client, unless otherwise agreed in writing.

17. Case Studies and Testimonials

Case studies, testimonials, reviews, and performance examples shown on our website are provided for informational and marketing purposes.

They may reflect specific client situations and should not be interpreted as a guarantee that the same results will apply to every business.

SkyFreight Squad may publish client success stories, testimonials, or case studies only where permitted by the client or where information is already approved for public use.

18. Limitation of Liability

To the fullest extent permitted by law, SkyFreight Squad shall not be liable for any indirect, incidental, special, consequential, punitive, or business-related damages, including but not limited to lost profits, lost revenue, lost data, shipment delays, missed opportunities, customer loss, operational disruption, or reputational damage.

SkyFreight Squad's total liability for any claim related to the website or services shall not exceed the amount paid by the client to SkyFreight Squad for the specific service giving rise to the claim during the period defined in the applicable agreement.

Some jurisdictions may not allow certain limitations of liability, so some limitations may not apply to you.

19. Indemnification

You agree to defend, indemnify, and hold harmless SkyFreight Squad, its owners, employees, contractors, partners, and affiliates from any claims, damages, losses, liabilities, costs, or expenses arising from:

• Your use of our website or services.
• Your violation of these Terms.
• Your breach of any agreement with SkyFreight Squad.
• Information, data, or materials you provide.
• Your business operations, freight activities, customer relationships, carrier relationships, or regulatory obligations.
• Unauthorized access or permissions provided by your company.

20. Suspension or Termination

SkyFreight Squad may suspend or terminate access to services if:

• Payment is overdue.
• Required information or access is not provided.
• The client violates these Terms or a signed agreement.
• Continued service creates legal, operational, security, or reputational risk.
• The client uses services for unlawful or unauthorized purposes.

Termination terms for active clients may be further defined in a separate written agreement.

21. Links to Third-Party Websites

Our website may contain links to third-party websites, tools, calendars, platforms, or resources. These links are provided for convenience only.

SkyFreight Squad does not control and is not responsible for the content, privacy practices, terms, security, or reliability of third-party websites or tools.

22. Disclaimer of Warranties

The website and its content are provided on an "as is" and "as available" basis.

SkyFreight Squad makes no warranties that the website will be uninterrupted, error-free, secure, or free from harmful components.

We also do not warrant that the information on the website will always be complete, current, or suitable for every business situation.

23. Governing Law

These Terms shall be governed by the laws of [Insert State/Country], without regard to conflict of law principles.

Any disputes shall be handled in the courts or dispute resolution forum specified in the applicable service agreement. If no agreement exists, disputes shall be handled in the jurisdiction where SkyFreight Squad or its legal operating entity is registered, unless otherwise required by law.

24. Changes to These Terms

SkyFreight Squad may update these Terms and Conditions at any time. Updated terms will be posted on this page with a revised effective date.

Your continued use of the website or services after changes are posted means you accept the updated Terms.

25. Contact Us

For questions about these Terms and Conditions, please contact:

SkyFreight Squad
A SkyLight Global LLC company
Email: hello@skyfreightsquad.com
Website: https://www.skyfreightsquad.com