OUR STORY
Built Inside Freight. Exclusively for the People Who Run It.
We didn't borrow an outsourcing model from another industry and apply it to logistics. We built one from scratch — specifically for freight brokers and 3PLs.
SkyFreightSquad exists because we spent years inside freight operations and kept seeing the same pattern: talented teams spending their best hours on the wrong work. Dispatch gaps at 2 AM. TMS data that didn't match reality. Invoices sitting in queues nobody owned. We didn't build another BPO. We built the squad that freight brokers and 3PLs actually needed — one that embeds directly inside their operation, follows their standards, and runs their back-office like it's our own.
Book a Meeting →We built the squad that freight brokers and 3PLs actually needed.
— The SkyFreightSquad founding principle
What Is SkyFreightSquad?
SkyFreightSquad is a freight back-office operations provider built exclusively for freight brokers and 3PLs in the United States. We provide 24/7 dispatch and after-hours coverage, track and trace with exception management, billing and invoice processing, and customer support — operating inside each client's existing TMS, following their SOPs, and holding ourselves to their SLAs. Unlike generalist BPO providers who serve multiple industries, SkyFreightSquad works only in freight brokerage and 3PL operations. We are not a staffing agency and not a call center. We are a dedicated freight operations squad that functions as an embedded extension of our clients' teams.
THE SQUAD
Real Freight Professionals. Not a Generic Service Provider.
Every team member at SkyFreightSquad is trained specifically in freight brokerage and 3PL workflows before they touch a client account. We don't cross-train for healthcare or insurance. We do one thing: make freight back offices run without gaps.
Alex K.
Head of Dispatch Operations
Former McLeod TMS admin — 8 years at a $60M freight brokerage
Sarah M.
Billing & Finance Lead
7 years freight invoice processing — handled $40M+ in annual billing for regional 3PL
James R.
Track & Trace Operations Manager
Former carrier relations coordinator — specialized in LTL exception management for national brokers
What We Hold Ourselves To
These aren't company values on a wall. They're the operating principles behind every engagement, every team member, and every decision we make on behalf of our clients.
Freight Exclusivity
We work only in freight brokerage and 3PL operations. That's a deliberate choice. It means we understand your TMS, your carrier relationships, your billing workflows, and your customers' expectations at a depth generalist firms cannot match.
Embedded, Not Adjacent
We don't run a parallel operation alongside yours. We operate inside your systems, follow your SOPs, hold ourselves to your SLAs. The output is indistinguishable from your own team — because functionally, that's what we are.
Operational Integrity
If something goes wrong, we say so, address it, and make sure it doesn't happen again. No ambiguity. No finger-pointing. Full transparency and clear accountability at every level.
Why We Come to Work
Our Mission
To make freight back-office operations efficient, visible, and scalable — by building the operational infrastructure that freight brokers and 3PLs need to grow without adding the overhead that typically comes with growth.
Our Vision
To be the most trusted freight operations squad in the industry — the team behind the teams that move the country's freight forward.
The Numbers Behind the Squad
5+ Years
of freight-specific dispatch and back-office expertise
200+
loads managed monthly across active client operations
150+
carriers actively supported across client networks
300+
freight brokers and 3PLs running on SkyFreightSquad
48 hrs
average time from signed agreement to live operations
What Our Clients Say About Us
"We stopped losing Friday-night loads within the first week. SkyFreightSquad had our McLeod SOPs configured before the first shift even started. That level of freight-specific knowledge isn't something you find at a generalist BPO."
— James M. — Operations Director, Mid-Size Freight Brokerage, Chicago IL
"Finally a back-office team that actually knows what a rate confirmation is. They were handling exceptions independently by day three. Our morning reports are clean for the first time in two years."
— Sarah K. — VP Operations, Regional 3PL, Dallas TX
"The billing alone paid for the service. They caught $14,000 in accessorial overbilling in the first 30 days. That's not back-office support — that's ROI."
— Marcus D. — Owner, Independent Freight Brokerage, Atlanta GA
Ready to Build Something Better?
Whether you're looking to close a specific operational gap, extend your team's capacity, or rebuild your entire back-office infrastructure — it starts with a single conversation. We'll listen to where you are, where you want to go, and tell you honestly whether SkyFreightSquad is the right fit.
7-Day Pilot — One service. Seven days. Pay nothing if results aren't delivered.
No Lock-In — Month-to-month after your pilot. Cancel anytime.
Book a Meeting →No pitch. No pressure. Just a direct conversation about your operation.